Privacy Policy
Your privacy matters to us at PrimeGrovePaper
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we collect details you choose to share. This includes your name, business name, email address, phone number, delivery addresses, and any specific requirements for your floral needs. We also collect payment details when placing orders, though processing is handled securely by our payment partners.
For our corporate clients, we may gather additional business information such as company registration details, preferred delivery times, and budget considerations. This helps us tailor our service to fit your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve site performance and understand how clients discover our services.
How We Use Your Information
We use your personal information mainly to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating customized arrangements based on your needs, and communicating about your service requirements.
We also use information to enhance our services and the overall website experience. This helps us understand which corporate floral offerings are most valuable to clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
PrimeGrovePaper respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We take the protection of your personal data seriously and employ suitable technical and organizational safeguards to defend it. This involves safe data storage, encrypted messaging, and restricted access to personal information inside our organization.
Protected Storage
Your personal data is kept in secure systems with access controls and ongoing security monitoring.
Data Encryption
Sensitive data transmissions are ciphered to safeguard information during exchanges between your browser and our infrastructure.
Restricted Access
Only approved staff who require the data to deliver services can access customer information.
Despite robust security measures, no online transmission method is entirely foolproof. We continually refine our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. In accordance with applicable laws, you may be entitled to access, update, erase, or limit how your information is used.
To exercise these rights, reach out to us using the details at the end of this policy. We will reply within a reasonable period as mandated by relevant law.
Data Retention
We retain personal data only as long as needed to deliver our services and meet legal obligations. Retention durations differ by information type and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order details: about three years after the last service interaction
- Payment transaction records: around seven years for tax and accounting purposes
- Website analytics data: roughly two years and two months for service improvement analysis
- Marketing preferences: until you opt out or about two years of inactivity
Cookies and Site Tracking
We use cookies and related technologies to enhance how you browse and to learn how visitors interact with our site. Cookies enable us to keep your preferences and assess site performance.
You can adjust cookie options in your browser settings. However, turning off some cookies could impact site functionality. For more details on how we handle cookies, please consult our Cookie Policy.
External Links
Our site may include links to third‑party sites or services. This privacy policy covers only PrimeGrovePaper and our site. We are not accountable for the privacy practices of external sites.
We recommend checking the privacy policies of any third‑party sites you visit via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect changes in our practices, offerings, or applicable laws. Whenever substantial updates occur, we will refresh the "Last Updated" date at the top of this document.
We invite you to review this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your information, please reach out to us.
Contact Us About Privacy
PrimeGrovePaper Privacy Team
Petal Court, Covent Garden, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 7 business days.